Customer Support Flow

Customer Support Flow

Classifies customer intent and drafts an appropriate response

Format Conversion

Converts content between output formats: markdown, plain text, email HTML, JSON, CSV, presentation outline

Intent Classification

Analyses text input and classifies it into intent categories

Language Polish

Spelling, grammar, punctuation, sentence clarity, and minor wording cleanup

PII Masking

Detects and masks personally identifiable information before content is processed or stored

Response Drafting

Generates empathetic, on-brand responses to customer enquiries

Structured Data Extraction

Extracts structured fields and data points from unstructured text

Tone Adaptation

Rewrites text to match a specified tone whilst preserving meaning

Adapt Tone

Rewrites text to match a specified tone whilst preserving meaning

Classify Intent

Core prompt for classifying customer message intent

Customer Response Draft

Task prompt for drafting professional customer support responses

Draft Response

Drafts a customer-facing response based on intent classification and extracted details

Extract Structured Data

Extracts structured fields and key-value pairs from unstructured text

Polish Language

Corrects spelling, grammar, punctuation, and improves sentence clarity

LLM Service

Language model service for analysis, synthesis, and document generation

Brand Guidelines

Reference document defining brand voice, visual identity, and communication standards

Company Style Guide

Reference to the company's internal style guide for consistent communication

Customer Tone Guide

Reference to the company's customer communication tone and style guidelines